EMPOWER
We are here for you!
Advanced Flex Plan Administration with the Human Touch

Welcome to Your Health Savings Account (HSA)

This page explains the HSA for new participants. If you have not yet enrolled in your Employer’s HSA and are still deciding, click here for more information.

Download EMPOWER’s HSA Welcome Guide.
Download Forms and Guides

Start Here to Maximize Your HSA

Congratulations on enrolling in your Employer’s Health Savings Account (HSA). An HSA is a great way to  save on medical, dental, vision, and/or dependent care expenses and save for your future.

Please read through this page or download the Welcome Guide above to familiarize yourself with your new benefit.

 

Table of Contents

Next Steps

Set up Your Online Account
Set up Your Mobile Account
Accept Agreements*
Receive EMPOWER Visa Debit Cards in the Mail
Use Your Benefits!

*Note that you must accept the HSA agreements before you can use your HSA.

Set up Your Online Account

Setting up an online account is not required, but helps you manage your HSA. Below are examples of what you can do with your Online Account:

  • Check your balance
  • Submit claims
  • Order a replacement debit card
  • Add your bank account for direct deposit
  • Manage your Investments (if your account has reached a dollar value threshold)

Note that the Online Portal and Mobile App use the same username and password. If you set up your username and password using one method, you will use the same credentials to log into the other.

How to Create Your Online Account

1) Click the Log In button on the top right of any page on empowerflex.com or click the button above.
2) A popup will be displayed. Click on the Participant Login link.
(Notethat this popup will not show in Internet Explorer. Edge and Chrome are recommended browsers.)
3) Click the Get Started button on the right side of the login screen.
4) Follow the on-screen prompts to create your new login.
1) To validate your identity, the on-screen prompts will ask you to provide:
1. Full name
2. Social Security Number
3. Zip code
(Note that this is the zip code that you used when you enrolled in your benefit.)
4. Debit Card Number
(Note that if you have not received your Debit Card, download the HSA Welcome Guide using the link at the top of this page and follow the instructions.)
2) Once you verify your identity, you will be asked to provide answers to your security questions.
1. Save your answers to these questions because you may be asked to provide these answers again.
3) Create your username and password.
4) After logging in for the first time, you will be prompted to accept the HSA agreements.

Set up Your Mobile Account

Using the Mobile App is not required, but is a great way to use your HSA on the go. Below are examples of what you can do with the EMPOWER Flex Mobile App:
  • Check your balance
  • Submit claims

Note that the Online Portal and Mobile App use the same username and password. If you set up your username and password using one method, you will use the same credentials to log into the other.

How to Create Your Mobile Account

  1. Using your mobile device, click one of the links above (depending on the chosen device).
    1.  For Apple iOS users, click Get on the download screen.
    2. For Google users, click Install on the download screen.
  2. Open the EMPOWER Flex Mobile App after downloading.
  3.  Click the New User? Set up your account to start setting up your account.
  4. To validate your identity, the on-screen prompts will ask you to provide:
    1. Full name
    2. Social Security Number
    3. Zip code
      1. Note that this is the zip code that you used when you enrolled in your benefit.
  5. Once you verify your identity, you will be asked to provide answers to your security questions.
    1. Save your answers to these questions because you may be asked to provide these answers again.
  6. Create your username and password.
    1. Note that you will be prompted to accept the HSA agreements when you log in for the first time.

Accept Agreements

Before you can use your HSA, you must accept the HSA Agreements. There are two ways to accept the agreements:

How to Accept the Agreements Online

  1. Log into your EMPOWER Online Portal Account for the first time.
  2.  You will be taken to a screen that will require you to accept the agreements.
  3. Click Read and agree next to each agreement.
  4. Scroll to the bottom of each agreement.
  5. Click I have read and agree to the Custodial Agreement.
  6. Repeat for all agreements.

How to Accept the Agreements in Hardcopy Format

  1. Click here to download the Hardcopy agreement.
  2. Follow the instructions on the agreement.

Receive your EMPOWER Flex Debit Cards

If you are a brand-new EMPOWER participant, you will receive two free EMPOWER Flex Visa Debit Cards in the mail to the address that you provided in your enrollment. If you are already an EMPOWER participant, your current debit cards are good for three years. Be careful not to lose your cards as there is a replacement fee.

Your Debit Cards will come with instructions. Please note that, if you are a new participant, your cards will not be active until the first day of your new Plan Year for new participants.

Depending on when EMPOWER receives your enrollment, you may not have your EMPOWER Visa Debit Card before the start of the new Plan Year. If that is the case, you may still use the other reimbursement methods listed below until your card arrives.

Use Your Benefits!

You’re now ready to start saving with your EMPOWER Health Savings Account! Following are a few things you should know before using your account:

Eligible Expenses

Only eligible expenses are allowed. Click the below link to view a list of eligible expenses.

The HSA Store is an easy way to purchase eligible items. click on the banner below to save on HSA items.

Reimbursement Methods

EMPOWER offers the following methods to access your FSA funds:

  • Use your EMPOWER Flex Visa Card
  • Pay for the expense using your own form of payment and submit a claim form to EMPOWER for reimbursement. Click here to download the claim form.
    • By default, you will receive a mailed reimbursement check unless you add your bank account and set your secondary payment method on the online portal (if permitted by your Employer).
    • Receive a direct deposit to your bank account by following the instructions below (if permitted by your Employer).

How to Enable Direct Deposit

How To Enable Direct Deposit Online

Add Bank Account
  1. Log into the EMPOWER Online Portal.
  2.  On the Portal homepage, hover your cursor over the Accounts tab.
    1. Click on Banking/Cards under the Accounts tab.
  3. On the Banking/Cards page, click Add Bank Account.
    1. Enter your banking information and click the Submit button.
 
Validate Bank Account through Micro-Deposit
  1. Within the next two business days, EMPOWER will make a deposit and withdrawal under $1.00 in your account. Look for this transaction in your bank account.
  2. After this transaction has occurred, you will see a new task in the task section on the homepage of your Online Portal.
    1. Click the task.
    2. Enter the dollar value of the micro-deposit.
 

How To Enable Direct Deposit with Form

  1. Download the Direct Deposit Form.
  2. Follow the instructions on the form. 

How to Start Investing

You can invest your HSA funds after your account reaches $2,000.

How to Start Investing

  1. Log into the online portal.
  2. Click Manage Investments on the home page.
  3. Click Start Investing on the following screen.
  4. Follow the on-screen prompts.

My HSA Planner Tool

EMPOWER’s My HSA Planner is a great tool to help you:

  • Set your annual HSA goal.
  • Set your long term goals.
  • Identify estimated out of pocket expenses.

How to Access the My HSA Planner Tool

  1. Log into the online portal.
  2. On the home screen, click the Launch My HSA Planner button. (or click here to access outside of the online portal)

Balance Transfers

EMPOWER makes it easy to transfer HSA funds if you have multiple accounts. Below are examples of when to use a balance transfer:

From another custodian to EMPOWER:

Use when you have an old HSA that you no longer contribute to. Moving this balance to EMPOWER can help you save on HSA fees and make it easy to manage all your funds in one account.

From EMPOWER to another custodian:

Use when you terminate employment at your current Employer and move to an Employer with an HSA not administered by EMPOWER.

Transfer your HSA Balance from another custodian to EMPOWER

  1. Download EMPOWER’s HSA Transfer Form.
  2. Fill out the form and send to the administrator of the HSA you wish to send to transfer to EMPOWER. Do not send this form to EMPOWER.
  3. Typically, in two to four weeks, the prior administrator will send a check (less any fees) to EMPOWER. EMPOWER will deposit this check into your new HSA within two business days of receipt.
    1. The balance on the Online Portal and Mobile App will update when the transfer is complete.

Transfer your HSA Balance from EMPOWER to another custodian

  1. Contact your new administrator to receive their HSA Transfer form.
  2. Send the completed form to EMPOWER.
    1. EMPOWER will mail a check (less any closure fees) to your new adminiitrator to deposit into your account.

Update Your Beneficiary

EMPOWER recommends to add a beneficiary to your HSA account and update it as your needs change.

How to Update Your Beneficiary using the Online Portal

  1. Log into the online portal.
  2. Hover your cursor over the Accounts tab.
    1. Click on Profile Summary under the Accounts tab.
    2. Click the Add Beneficiary link.
    3. Enter the information for the beneficiary and click the Submit button.

How to Update Your Beneficiary using the Beneficiary Form

  1. Click here to download the EMPOWER Beneficiary Form.
  2. Follow the instructions on the form.

How to Make Contributions Outside of Your Payroll Contributions

Your Employer will deduct HSA contributions from your paycheck based on the annual election that you provided when you enrolled. You are allowed to make additional contributions throughout the year as long as your total annual contribution during the tax year does not exceed the IRS limits. You have the following options to make additional contributions:

  • Contact your Employer to make a one-time payroll deduction.
  • Make a one-time contribution on the Online Portal.
  • Fill out the HSA Contribution Form and send a contribution check to EMPOWER.

How to Make a One-time HSA Contribution on the Online Portal

  1. Log into the Online portal.
  2.  Hover the cursor over the Accounts tab.
  3. Click on Contribute to HSA under the Accounts tab.
  4. If you have not yet enabled Direct Deposit, follow the instructions to enable Direct Deposit on this page. 
  5. Follow the on-screen prompts to make the contribution.

How to Make a One-time HSA Contribution using the Form

  1. Click here to download the EMPOWER HSA Contribution Form.
  2. Follow the instructions on the form.

EMPOWER Participant
Mobile App Download

If you have an FSA, HRA, or HSA with EMPOWER, we encourage you to
download the Mobile App to manage your benefits on the go!
Apple iOS
Google Android

EMPOWER LOGIN

I am a Participant
Click the above link if you are a participant who has an FSA, HSA, or HRA with EMPOWER.
I am an Employer
Click the above link if you are an Employer or Consultant.

Download Forms

Click one of the links below to view the available forms.

I am a Participant
Click the above link if you are a participant who has an FSA, HSA, or HRA with EMPOWER.
I am an Employer
Click the above link if you are an Employer or Consultant.